Avectra Services & Support - Enabling Your Success
We're committed to getting you up and running, so you can start reaping the time-saving, member-serving benefits as quickly and effectively as possible. That's why our philosophy is all about partnership. We'll walk alongside you through each step to drive you toward the end goal - your organization's success.
Here's an overview of the services and support we provide to support your success:
We take care of the technology so you can focus on serving your members. Offering unmatched performance, reliability and scalability with automated failover and triple redundant disaster recovery, our Avectra Super Network (ASN) provides the most comprehensive and dependable hosting services available - promising that your website and association management software will be up and running whenever you and your members are.
With experienced project managers, business analysts, technical developers and trainers, our Professional Services team focuses implementation around your organization's unique priorities while providing one-on-one support for staff at all levels. We've built our implementation process upon more than 17 years of industry experience, with proven best practices ensuring that your system is launched when you need it, how you need it.
POST-LAUNCH & CONSULTING
We're committed to always keeping you current with the latest technology, and to helping you enhance and expand the system when necessary. Our association management Consulting Services team consists of seasoned consultants and expert developers who identify opportunities to increase your return on investment and empower your success. Because of the flexibility of the .NET platform and our Web services, we're able to custom build solutions and integrate seamlessly with third-party vendors to provide the full, best-of-breed functionality that your association needs.
We're dedicated to making your life easier. That means we not only provide software that helps you get more done, but our training and support is always at your convenience. Our trainers regularly conduct live training classes at our offices in McLean, Va., and Chicago - or we'll travel to you. And with a complete array of free Web-based training, including online help, recorded webinars and live classes, you're sure to get the help you need, when you need it.
We're devoted to supporting you and giving you the tools you need to be successful with Avectra software. Our Customer Support representatives respond to your requests via our online support system and live phone support, and self-service training webinars and documents are available directly within the application - so help is always at your fingertips.